Grants Microfinance Bank

Account Unfreeze Request Form

Full Name:

Account Number:

Phone Number:

Email Address:

Reason for Account Freeze (if known)

—Please choose an option—Inactive / Dormant AccountRegulatory FlagCompliance HoldSuspected FraudCourt OrderOther

If Other, please specify:

Declaration of Account Ownership

I confirm that I am the legitimate owner of the above account and all transactions therein are authorized by me. I hereby request that my frozen/restricted account be reactivated for full transactions.

Supporting Documents (to be submitted at branch)

Select document(s) you will submit:
—Please choose an option—Valid Government-Issued IDUtility Bill (for address verification)Any applicable regulatory clearance

Upload File

Allowed types: JPG, JPEG, PNG. Max size: 2 MB.

Indemnity & Authorization

I hereby indemnify Grants Microfinance Bank against any liability, loss or claim that may arise in relation to this request. I authorize the bank to process my request in accordance with its internal control, compliance, and regulatory obligations.

Data Protection Consent

I consent to the processing of my personal data for the purpose of account unfreezing, in accordance with NDPA 2023 and applicable data privacy regulations.

I Agree

Grants Microfinance Bank

BVN Enrolment & Update Form

Customer Information

Full Name:

Existing Grants MFB Account Number:

Date of Birth:

Phone Number:

Email Address:

Residential Address:

BVN Information

Existing BVN (if applicable):

New BVN to Link:

Reason for BVN Update

—Please choose an option—Initial EnrollmentCorrection of NameCorrection of Date of BirthMultiple BVNsOther

If Other, please specify:

Document Uploads (to be submitted at branch)

Select document(s) you will submit:
—Please choose an option—BVN Printout / SlipValid Government-Issued IDBirth Certificate / Affidavit (if applicable)Utility Bill (if address update involved)

Upload File

Allowed types: JPG, JPEG, PNG. Max size: 2 MB.

Declaration & Consent

I hereby authorize Grants Microfinance Bank to update my BVN details and link it to my account(s). I confirm that all information provided is true and accurate. I consent to the lawful processing of my personal data in accordance with NDPA 2023.

I Agree

Grants Microfinance Bank

Card Request / Block / Reissue Form

Customer Information

Full Name:

Account Number:

Phone Number:

Email Address:

Card Request Type

—Please choose an option—-- Select Card Request Type --New Debit/Prepaid CardLost Card ReplacementDamaged Card ReplacementBlock My CardCard PIN Reset

Reason for Request

Collection Instruction

Preferred Collection Channel:

Branch PickupDeliver to Registered Address

Declaration & Indemnity

I hereby request Grants Microfinance Bank to process my card request as specified above. I confirm that I will exercise utmost care in handling my card and associated credentials. I indemnify the bank from any liability arising from negligence, fraud, or misuse related to the card issued to me.

Data Protection Consent

I consent to the processing of my personal data for the purpose of card issuance or blocking, in compliance with NDPA 2023 and applicable regulations.

I Agree

Grants Microfinance Bank

Change of Mandate Request Form

Account Information

Business / Organization Name:

Account Number:

Phone Number:

Email Address:

Type of Mandate Change

Please select the type of mandate change you are requesting:

Change of Authorized SignatoriesChange of Signing ConditionsChange of Authorizations / Approvals

New Mandate Instructions

Please state the proposed new mandate or instructions:

Supporting Documents

Select document(s) you will submit:
—Please choose an option—Board Resolution / Management Resolution Authorizing the ChangeValid Identification of New SignatoriesSpecimen Signatures of New SignatoriesCertificate of Incorporation (for companies, cooperatives, associations)Updated Utility Bill (for address confirmation if applicable)

Upload File

Allowed types: JPG, JPEG, PNG. Max size: 2 MB.

Declaration & Indemnity

I/We hereby authorize Grants Microfinance Bank to process this mandate change request based on the instructions provided above. I/We confirm that all the information supplied is true, and that proper internal approvals have been obtained. I/We fully indemnify the Bank against any liability, loss, or damage arising from this mandate update.

Data Protection Consent

I/We consent to the processing of our personal and organizational data in compliance with NDPA 2023 and other applicable regulations.

I/We Agree

Grants Microfinance Bank

Customer Data Correction / Update Form

Account Information

Full Name (as currently captured):

Account Number:

Phone Number:

Email Address:

Type of Data to be Corrected

Please select the field(s) to be updated:

NameDate of BirthPhone NumberEmail AddressResidential AddressNext of Kin DetailsOther (Please Specify Below)

Other Correction (if applicable):

Corrected Details

New Details (Please enter updated information clearly):

Supporting Documents (to be submitted at branch)

Select document(s) you will submit:
—Please choose an option—Valid ID reflecting new name / DOB (if applicable)Utility Bill (if address update)Birth Certificate / Affidavit (if DOB correction)Marriage Certificate (if name change after marriage)Any applicable legal documents

Upload File

Allowed types: JPG, JPEG, PNG. Max size: 2 MB.

Declaration & Consent

I hereby request Grants Microfinance Bank to update my records as indicated above. I confirm that all information provided is true and correct. I consent to the lawful processing of my personal data in accordance with NDPA 2023.

I Agree

Grants Microfinance Bank

Digital Banking Enrollment Form

Customer Information

Full Name:

Account Number:

Phone Number (Registered for alerts):

Email Address:

Digital Banking Services to Enroll

Mobile Banking (App)Internet Banking (Web Portal)USSD Banking (*XXX#)SMS / Email Transaction Alerts

Preferred Username (for Internet/Mobile Banking):

Daily Transaction Limit Request

Daily Transfer Limit (₦):

Device Registration (Optional)

Device Type:

— Select —AndroidiPhoneOther

Device Model:

Declaration & Indemnity

I hereby request access to the Grants Microfinance Bank digital banking services. I accept full responsibility for the security of my login credentials and devices used for transactions. I indemnify the bank from any unauthorized usage arising from negligence on my part. I agree to comply with the terms of service governing the use of these channels.

Data Protection Consent

I consent to the processing of my personal data for the provision of digital banking services in compliance with NDPA 2023 and applicable regulations.

I Agree

Grants Microfinance Bank

Dormant Account Reactivation Form

Account Information

Full Name (as registered on account):

Account Number:

Phone Number:

Email Address:

Current Residential Address:

Reason for Dormancy

—Please choose an option—RelocationMedical ReasonsNo Banking ActivityOther (Please Specify Below)

If Other, please specify:

Declaration of Reactivation

I hereby request Grants Microfinance Bank to reactivate my dormant account. I confirm that all details provided are accurate and current. I further confirm that the funds in the account are my lawful funds, and that I am the rightful owner of the account.

Supporting Documents (to be submitted at branch)

Select document(s) you will submit:
—Please choose an option—Valid Government-Issued IDUtility Bill (not older than 3 months)Passport PhotographBVN Confirmation (if applicable)

Upload File

Allowed types: JPG, JPEG, PNG. Max size: 2 MB.

Data Protection Consent

I consent to the processing of my personal data for the purpose of reactivating my dormant account in accordance with NDPA 2023 and applicable regulations.

I Agree

Grants Microfinance Bank

Customer Complaint Submission Form

Customer Information

Full Name:

Account Number:

Phone Number:

Email Address:

Complaint Type

—Please choose an option—-- Select Complaint Type --Poor Service DeliveryStaff MisconductService DelayDigital Banking IssuesCard Services IssuesOther

If Other, please specify:

Complaint Details

Describe Your Complaint:

Preferred Mode of Contact for Feedback

—Please choose an option—-- Select --Phone CallEmailSMSIn-person Appointment

Declaration

I hereby certify that all the information provided above is accurate and complete to the best of my knowledge. I authorize Grants Microfinance Bank to investigate and contact me for resolution.

Data Protection Consent

I consent to the lawful processing of my personal data for the purposes of complaint investigation and resolution, in compliance with NDPA 2023 and applicable laws.

I Agree

Grants Microfinance Bank

Individual Account Opening Form

Personal Information

Full Name:

BVN:

Date of Birth:

Gender:

—Please choose an option—MaleFemaleOther

Phone Number:

Email Address:

Residential Address:

Identification

Means of Identification:

—Please choose an option—National ID (NIN)Driver's LicenseVoter's CardInternational Passport

ID Number:

Next of Kin Information

Next of Kin Name:

Relationship:

Next of Kin Phone:

Account Details

Account Type:

—Please choose an option—Savings AccountFixed DepositInvestment Savings

Initial Deposit (₦):

Data Protection Consent

By submitting this form, I confirm that I have read and accepted the Grants Microfinance Bank Privacy Policy and Terms of Service. I consent to the lawful processing of my personal data for the purpose of providing financial services in line with NDPA 2023.

I Agree

Grants Microfinance Bank

Mandate Update / Signatory Change Form

Account Information

Business/Organization Name:

Account Number:

Registered Address:

Update Type

Please select the type of mandate update:

Add New SignatoryRemove Existing SignatoryChange Signing Condition

New / Updated Mandate Details

New Mandate Instructions:

Authorized Signatories

Signatory 1:

Full Name:

BVN:

Phone Number:

Means of ID:

National ID (NIN)Voter's CardDriver's LicenseInternational Passport

ID Number:

You may duplicate this section in the form editor to capture Signatory 2, 3, etc.

Documents to be Submitted

Select document(s) you will submit:
—Please choose an option—Board Resolution / Mandate Change LetterValid IDs for new signatoriesSpecimen signatures of all signatoriesCertificate of Incorporation (if applicable)Utility Bill for address verification (if applicable)

Upload File

Allowed types: JPG, JPEG, PNG. Max size: 2 MB.

Declaration & Consent

I/We hereby authorize Grants Microfinance Bank to update the mandate instructions for the above-named account. All information provided is accurate. I/We consent to the lawful processing of data in accordance with NDPA 2023.

I/We Agree

Grants Microfinance Bank

SME / Group / Cooperative Account Opening Form

Business Information

Business/Group Name:

Business Registration Number (if applicable):

Tax Identification Number (TIN):

Business Type:

Sole ProprietorshipPartnershipLimited Liability CompanyCooperative SocietyNGO / Non-Profit

Nature of Business:

Business Phone:

Business Email:

Business Address:

Account Details

Account Type:

Current AccountSavings AccountFixed Deposit

Initial Deposit (₦):

Authorized Signatories

Signatory 1:

Full Name:

BVN:

Phone Number:

Means of ID:

National ID (NIN)Driver's LicenseVoter's CardInternational Passport

ID Number:

You may duplicate this section to capture Signatory 2, 3, etc.

Document Uploads (to be submitted at branch)

Select document(s) you will submit:
—Please choose an option—Certificate of Incorporation / Business RegistrationValid IDs of all signatoriesBoard Resolution or Cooperative MandateUtility Bill (address verification)

Upload File

Allowed types: JPG, JPEG, PNG. Max size: 2 MB.

Declaration & Consent

By submitting this form, I/we confirm that all information provided is true and accurate. I/we authorize Grants Microfinance Bank to process this account opening request and verify submitted information as required. I/we consent to the lawful processing of all personal and business data in line with NDPA 2023.

I/We Agree

Grants Microfinance Bank

Token Request & Indemnity Form

Customer Information

Full Name:

Account Number:

Phone Number:

Email Address:

Token Request Type

—Please choose an option—New Token RequestLost Token ReplacementDamaged Token ReplacementMalfunctioning Token ReplacementToken PIN Reset

Reason for Request

Declaration & Indemnity

I hereby request the issuance/replacement/reset of a Security Token for my use on Grants Microfinance Bank’s digital platforms. I confirm that I will exercise utmost care in handling my token and not disclose its details to any unauthorized person. I indemnify Grants Microfinance Bank against any loss or liability arising from misuse, negligence, or fraud resulting from the use of my token device or credentials.

Data Protection Consent

I consent to the processing of my personal data for the purpose of token issuance in accordance with NDPA 2023 and applicable regulations.

I Agree

Grants Microfinance Bank

Transaction Dispute Resolution Form

Customer Information

Full Name:

Account Number:

Phone Number:

Email Address:

Disputed Transaction Details

Transaction Date:

Transaction Amount (₦):

Transaction Type:

—Please choose an option—-- Select --ATM WithdrawalPOS TransactionMobile BankingInternet BankingUSSD TransactionOnline Card PaymentFunds TransferOther

If Other, please specify:

Merchant/Beneficiary Name (if applicable):

Dispute Category

—Please choose an option—-- Select Category --Account Debited but Not PaidDuplicate DebitUnauthorized TransactionFailed TransferIncorrect AmountOther

Additional Explanation (Optional):

Declaration

I hereby confirm that the information provided above is accurate. I authorize Grants Microfinance Bank to investigate and resolve this transaction dispute. I acknowledge that providing false information may result in legal or regulatory actions.

Data Protection Consent

I consent to the processing of my personal data for the purpose of dispute resolution, in compliance with NDPA 2023.

I Agree

Grants Microfinance Bank

Transaction Limit Increase Request Form

Customer Information

Full Name:

Account Number:

Phone Number:

Email Address:

Channel Type

Kindly select the channel where you request limit increase:

Mobile BankingInternet BankingUSSD Banking

Existing Daily Limit

Current Daily Transfer Limit (₦):

Proposed New Daily Limit

Requested Daily Transfer Limit (₦):

Reason for Limit Increase

—Please choose an option—-- Select Reason --Business Transaction VolumeSchool Fees / Recurring PaymentsPersonal NeedsOther (Please Specify)

If Other, Please Specify:

Declaration & Indemnity

I hereby request Grants Microfinance Bank to increase my transaction limit as specified above. I accept full responsibility for all transactions performed under my profile and indemnify the bank against any loss, fraud, or liability arising from this request.

Data Protection Consent

I consent to the processing of my personal data for the purpose of reviewing and approving my transaction limit request in accordance with NDPA 2023.

I Agree