Grants Microfinance Bank Download Centre

1. Account & Customer Update Forms

Account Mandate Update Form — Update your authorized signatories, beneficiaries, or operational mandates.
BVN Enrolment & Update Form — Enroll or update your Bank Verification Number in compliance with CBN regulations.
Customer Data Correction Form — Request amendments to your personal records such as name, address, phone, or email.
Dormant Account Reactivation Form — Re-activate your account after extended inactivity in line with NDIC guidelines.

Individual Savings Account Application — Open a personal savings account for everyday banking needs.
Group/SME Account Application Form — Apply for business, group savings, or cooperative accounts with Grants MFB.

ATM Card Dispatch/Third-Party Pick-up Indemnity — Authorize a third party to collect your ATM card on your behalf.
Token Issuance Indemnity — Provide indemnity for the issuance or replacement of secure tokens.
Complaint & Appeal Letter Templates — Standard templates for filing customer grievances or appeals.

USSD/Mobile & Internet Banking Enrolment Form — Register for Grants MFB digital banking services across all platforms.
Transaction Alert Subscription Form — Subscribe to SMS or email transaction alerts to monitor account activity.
Daily Transaction Limit Increase Form — Request for adjustment of your maximum transaction limits.
Token/Forgotten PIN Reissue Request Form — Request for the replacement of a lost token or reset of secure PIN codes.

Unauthorized Transaction Dispute Form — File disputes for unrecognized or fraudulent account transactions.
Failed Transaction Claim Form — Request reversal or refund for failed debit or credit transactions.
Service Not Delivered Complaint Form — Log service-related complaints where financial services were not fully delivered.

Debit/Prepaid Card Application Form — Apply for your Grants MFB Debit or Prepaid Card.
Card PIN Reissuance Form — Request for reissuance of your card’s Personal Identification Number (PIN).
Card Blocking/Replacement Request — Report a lost, stolen, or damaged card for blocking or replacement issuance.

Formal Complaint Letter Template — Template to formally submit written customer complaints.
Account Unfreeze Request Letter — Request to unfreeze your account after restriction or compliance hold.
Change of Mandate Letter Template — Request changes to signatories, authorized persons, or operational mandates.

Grants MFB Mobile App (Android/iOS) — Download our mobile app for secure banking on-the-go.
Mobile App User Guide (PDF) — Step-by-step guide on how to use Grants MFB mobile banking app.
Internet Banking User Manual — Detailed guide for managing your account via our online banking platform.

SWIFT Code – Grants MFB — (if applicable for inward domestic remittances).
Branch & Agent Locator (PDF) — A complete listing of all Grants MFB branches, agents, and service points.
BVN/NIN Linking Instructions — Step-by-step instructions for linking your BVN and NIN with your Grants MFB account.